Documoto for Equipment Manufacturers
Move documentation, sales, and support into the 21st century with digital parts management.
Win Your Aftermarket with Documoto
How Documoto Works:
For most manufacturers, selling a piece of equipment is only the first step in a (hopefully) long and fruitful relationship with a customer. Once the machine starts working, your aftermarket processes and people have to be ready. The equipment will need to be maintained, serviced, repaired and overhauled. Parts will break or wear out, the equipment may go through field upgrades by a variety of technicians, and in the meantime, engineering continues to make improvements to parts and assemblies. As a manufacturer, how do you ensure that technicians, wherever in the world they’re located, are using the right parts catalogs and technical information to order the right parts? How do you know if the as-manufactured product information is suitable for the as-maintained reality? How does your technical publications group keep up with the product launches and engineering changes that ripple through all of your current documentation? And of course, you have to do this as efficiently as possible while fending off competition, willfitters and the gray market that seeks to take your parts and product market share away from you.
Add to all this the realities of the Internet changing how B2C and B2B customers interact with companies they do business with. Customers expect to be able to purchase products and get the information they need, anytime, anywhere. And they want that experience to be effortless and easy. Manufacturers need to use technology to generate more revenue and streamline business operations.
Our cloud-based solution, Documoto, is your answer to these challenges. Using Documoto, manufacturers can create interactive digital parts catalogs and related content that can be updated and distributed with a few clicks of a button. Our platform allows you to store this valuable content in one central database, available to your users 24/7 across the web on any device. And, you can use your interactive parts catalogs to create an online storefront, making purchasing parts easy.
Easily create digital parts catalogs with Documoto
Paper parts books and manuals are obsolete almost as soon as they are created. Technical publishers waste dozens of hours changing one set of parts data in multiple parts books. Legacy tools such as desktop publishing applications are simply not up to the task.
Documoto’s Authoring Suite is a powerful set of solutions that allow manufacturers to create content such as parts, assembly pages and full parts books, all within an easy-to-use interface. Documoto’s database-driven publishing allows technical publications to reuse content as needed, saving time and effort.
Documoto offers enormous advantages to your technical publications team:
- Support your global channel and customers by authoring the same information in multiple languages.
- Make it easier for your channel and customers to find exactly what they need with our advanced tagging and metadata capabilities.
- Add context by relating content together and by adding other content such as videos, owner’s manuals, specifications, etc.
- Ease the burden of updating content through capabilities such as global supersession and content reuse.
- Advanced print layouts to make your printed catalogs reflect your exact brand and style, using the same exact content.
Securely distribute your critical technical content with Documoto
Are you still living with static PDFs sitting on your corporate website? Do you have many different versions of parts catalogs, owners manuals, and other content, floating all over the internet without any control over who has it and where it is?
Documoto’s Cloud Library is an online platform, available 24×7 on any device, that allows you to securely distribute your content to anyone on the web, all presented in an attractive and branded graphical interface in their preferred language. Users can find technical information visually with our icon driven platform, or by simply typing in a search term. Documoto’s search abilities go far beyond a keyword or part number – every attribute, every number, and every piece of text, even if buried deep within an assembly or even a static document such as a PDF, is instantly findable through our advanced search technology. Within a few clicks of the mouse, Documoto helps users quickly and easily access the exact document, book, diagram, or part they want.
You can decide exactly who sees your content and how they can interact with it through our advanced access control capabilities. Documoto also helps you get closer to your customers with features such as comments and feedback forms. Do you have critical updates to share, such as an urgent safety bulletin? No problem – Documoto can do that too, presenting news items to your customers and tracking that they’ve read it.
Sell more parts and products with Documoto
Are you tired of taking orders over the phone or fax? Do you have to deal with urgent cross-ships and returns because someone orders the wrong part or product? With Documoto, you can leverage the power of our platform to unlock the value in your technical assets. With Documoto, dealers, distributors and equipment owners gain a state-of-the-art experience to find and order exactly the right part – with the confidence that the content comes directly from you, the manufacturer.
Documoto’s Storefront is an easy-to-use digital order-taking system that allows you to quickly set up and manage the parts ordering process. With Storefront, administrators can decide what parts and products to sell, to which customers, at whatever price you decide. Your channel and customers can place parts into a shopping cart and submit orders using Documoto’s branded and customized checkout forms. Documoto also shows users “suggested parts” so that customers can be sure they are ordering everything they need. For manufacturers that want the process streamlined even further, Documoto offers the ability to retrieve pricing and inventory information in real time from your operational systems, as well as submit the customer’s order directly into your ERP or eCommerce system.
See for Yourself
Schedule a live demo to see Documoto in action and learn how it can help you save time and money while meeting MAP-21 and state of good repair requirements.