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Viking Uses Documoto for Best-in-Class Support

Documoto Provides High Quality Parts Catalogs for Better Customer Service

Viking is an American-made brand founded in the small city of Greenwood, Mississippi, that has grown over the last 30 years into a globally recognized name.

As the first maker of appliances to introduce commercial-quality cooking tools to the residential kitchen,Viking knows something about offering only the best. So, when Viking recently displaced their existing technical publishing solution with Digabit’s Documoto, they had a number of reasons.

Viking knew that Documoto would not only decrease resource demands in the publishing department, but also provide customers and technicians with the up-to-date information they needed to keep their kitchens cooking.

Highlights:

  • Viking is able to publish updates of part numbers and other info in 30 minutes vs. 7-14 days
  • Creating a parts book for a brand new model takes 8 hours, instead of the 30 hours of labor previously required

Download the case study to see how Viking bolstered their brand image and improved efficiency with Documoto!

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