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November 2017 Newsletter – News Manufacturers Can Use

November 1, 2017
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Welcome to Digabit’s November digest, bringing you the hottest topics and trends in manufacturing and technology from top online sources. This month’s highlights: This robot tractor is ready to disrupt construction Digital transformation: it's all about the outcomes Why the explosive growth of E-commerce could mean more jobs Unplanned downtime affecting 82% of businesses Check out all the articles by clicking here! Join the list to receive monthly industry news and... Read More

Building an Integrated Solution for Fleet & Service Management

October 30, 2017
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I recently ran across a powerful video produced by Atlas Copco, the European maker of mining and construction equipment. The video tells the story of a hypothetical fleet manager at a construction company. During the two-minute video the fleet manager, Bob, interacts with an online platform created by Atlas Copco that performs a variety of fleet and service management functions. The system Atlas Copco is offering to their customers includes several software applications working in... Read More

Want to Improve Dealer Loyalty? Provide Accurate Parts Information

October 18, 2017
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Q&A With Brian Becker, Digital Service Parts Analyst In addition to manufacturing best-in-class outdoor power equipment, Excel Industries strives to give customers a quality owner experience. Their dealer network of more than 1,600 U.S. dealers and over 30 distributors worldwide works tirelessly to answer questions and provide expert service to every customer. Brian Becker, Excel Industries We talked with Brian Becker, Digital Service Parts Analyst at Excel Industries, to see how... Read More

October 2017 Newsletter – News Manufacturers Can Use

October 4, 2017
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Welcome to Digabit’s October digest, bringing you the hottest topics and trends in manufacturing and technology from top online sources. This month’s highlights: 10 surprising ecommerce facts for B2B GE used culture and data to transform into a 21st century company. Here's what you can learn from them 4 Colorado companies bringing new-school technology to old-school industries Finding continuous improvement in the margins Check out all the articles by clicking... Read More

4 Steps to Turn Your Parts Catalog into an Irresistible Sales & Marketing Tool

September 13, 2017
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Original equipment manufacturers (OEMs) devote most of their sales and marketing resources toward selling new units and discovering untapped markets. This is logical, since the majority of their revenues generally come from new equipment sales. However, it’s a well-known fact that service and parts sales for capital equipment (that is, commercial and industrial machinery with operating lifespans of a decade or longer) are large—and growing—sources of profits for many OEMs. Because... Read More

What We Talk About When We Talk About Digital Transformation

August 17, 2017
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What’s behind the currently popular technology buzzwords, “digital transformation” and “digitization”? You’ll find these terms displayed on many technology-oriented B2B websites, from consulting firms to software vendors. Sometimes it’s hard to figure out what these companies are offering, or what tangible benefits you’re going to receive after your “transformation”! At Digabit, we want to do a better job of communicating the details of our product offering and its value... Read More

4 Manufacturers Getting The Most ROI Out Of Electronic Parts Catalogs

August 10, 2017
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Every manufacturing company should have a digitization strategy, click but some sectors are more suited than others for electronic parts catalogs. We keep hammering home this point, but it’s true—the future of manufacturing is digital. Gone are the days where your technical publishing wants to update a single part in dozens of parts books. We’ve passed a time where customers want to make a call or send a fax to place an order. But, is it worth it to put in the time and resources to make... Read More

August 2017 Newsletter – News Manufacturers Can Use

August 2, 2017
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Welcome to Digabit’s August digest, bringing you the hottest topics and trends in manufacturing and technology from top online sources. This month’s highlights: How to fix manufacturing's poor image Workforce challenges are a top concern for manufacturers How wearables can improve safety on the manufacturing floor Lean manufacturing's hidden challenges Check out all the articles by clicking here! Join the list to receive monthly industry news and updates. // Hot... Read More

Why You Can’t Sell Spare Parts on Amazon

August 2, 2017
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A Big New Player in the Online B2B Marketplace Amazon's B2B marketplace, Amazon Business, has received a lot of media attention lately. Sales are booming on the platform, and why not? Flexible account and payment options, fast shipping, price comparisons, what’s not to like? But there’s one big market that neither Amazon nor Amazon Business has cracked. While B2B and B2C customers alike have come to expect Amazon-like experiences when buying online, the truth is…Amazon isn’t... Read More

5 Steps For Easy Content Migration

July 26, 2017
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For manufacturing companies, centralizing parts data from disconnected sources into a single Electronic Parts Catalog (EPC) system continues to gain popularity. Moving to an EPC system enables efficient content reuse, greater control and the easy creation of both online catalogs and exportable/printable parts books. There are some clear benefits for companies who make the switch to EPCs. However, implementing a new solution is a major investment in both time and resources for a company.... Read More

What Comes After ECM?

July 19, 2017
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In January of 2017, research firm Gartner announced that the term “enterprise content management” (ECM) is headed for an early retirement. The new market category to describe how large businesses capture, store and distribute information will now be called, at least by Gartner, “content services.” Sorry, that doesn’t mean Sharepoint is being decommissioned as of 2017! However, it does signal a shift in high-level business thinking that reflects the realities and experiences of... Read More

July 2017 Newsletter – News Manufacturers Can Use

July 5, 2017
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Welcome to Digabit’s July digest, bringing you the hottest topics and trends in manufacturing and technology from top online sources. Check out the articles by clicking the thumbnail image or the text link below. This month’s highlights: Where manufacturing is thriving in the U.S. New trends in B2B consumer behavior Steps to begin your digital transformation Lean management transition tips Check out all the articles by clicking here! Join the list to receive monthly industry... Read More

Digitize to Win: 3 Strategies for Manufacturers

June 9, 2017
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Technology is changing the world, and it’s also changing manufacturing Incorporating digital best practices, such as working from relational databases, providing real-time information to employees and customers and improving the customer experience through online sales is what will separate the manufacturing winners from the losers over the next decade. What’s Changed in Manufacturing The internet has changed how customers interact with companies. We now live in a digital economy,... Read More

June 2017 Newsletter – News Manufacturers Can Use

June 7, 2017
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Welcome to Digabit’s June digest, bringing you the hottest topics and trends in manufacturing and technology from top online sources. Check out the articles by clicking the thumbnail image or the text link below.   This month’s highlights: Reasons manufacturing jobs are suited for millenials Why switching to SaaS is a good investment How 3M digitized their supply chain Manufacturing isn't dead, it's evolving Check out all the articles by clicking here! Join the list to... Read More

Manufacturers: Your Web Experience IS Your Brand

May 23, 2017
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A leading customer experience consultant from the UK, Gerry McGovern, recently published an article titled, Your Digital Interface Is Your Brand. While Mr. McGovern typically focuses on more service-oriented institutions and businesses, the message is a definite reality for manufacturers. Think about how the average customer interacts with a manufacturing company. Whether that customer is a dealer, a machine owner, a technician who is working to repair equipment…it’s very likely that... Read More

Is Your Business Winning or Losing? Employee Feedback Might Be the Key to the Answer

May 17, 2017
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Are You Winning or Losing? Instead of looking at data or metrics for the answer, ask your team If someone came up to you and asked, “Is your business winning or losing today?” how would you answer? More importantly, how would you come to that conclusion? Would it be looking at sales numbers? Safety ratings? Number of products made? These numbers and metrics are obviously very important. But I challenge you to look at winning and losing a different way. Instead of crunching numbers,... Read More

May 2017 Newsletter – News Manufacturers Can Use

May 3, 2017
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Welcome to Digabit’s May digest, bringing you the hottest topics and trends in manufacturing and technology from top online sources. Check out the articles by clicking the thumbnail image or the text link below. This month’s news and insights: How augmented reality is helping productivity in factories Identifying and overcoming skill vulnerabilities in staffing How U.S. manufacturing can foster a renaissance And much more…. Check out all the articles by clicking... Read More

Digitize to Win: How Technology Can Give Manufacturers a Competitive Edge

April 18, 2017
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The manufacturing industry is going through a revolution, and companies that don't modernize their business practices are going to be left behind. It's been several decades since manufacturing companies began adopting software and tools to make internal processes more efficient: CAD for engineers, desktop publishing and graphics programs for writers and designers, and accounting software for bookkeepers, for example. But the digital impact on our world and economy has changed how... Read More

April 2017 Newsletter – News Manufacturers Can Use

April 5, 2017
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Welcome to Digabit’s April digest, bringing you the hottest topics and trends in manufacturing and technology from top online sources. Check out the articles by clicking the thumbnail image or the text link below. This month’s news and insights: A beginner's guide to big data Why farmers are hacking their tractors with Ukrainian firmware Trends reshaping the manufacturing industry And much more…. Check out all the articles by clicking here! Join the list to receive... Read More

Hiperbaric reduces pressure on aftermarket sales and services using Documoto

March 21, 2017
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Hiperbaric makes high-pressure food processing machines that sterilize and preserve food products in factories around the world. As a company at the forefront of innovation, they were looking for a way to provide better technical support for customers. Check out the infographic below to see how Hiperbaric has improved aftermarket sales, field service productivity and user experience using Documoto.  Download the full case study... Read More

March 2017 Newsletter – News Manufacturers Can Use

March 1, 2017
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Welcome to Digabit’s March digest, bringing you the hottest topics and trends in manufacturing and technology from top online sources. Check out the articles by clicking the thumbnail image or the text link below. This month’s news and insights: Trends shaping the return of manufacturing to the United States How manufacturers can get faster, more flexible, and cheaper B2B e-commerce impact on manufacturing And much more…. Check out all the articles by clicking here! Join... Read More

10 Myths About Winning in the Aftermarket

February 23, 2017
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Aftermarket sales are an afterthought for many manufacturers, which is part of the reason that independent third-party suppliers have captured most of the market. Many companies are content letting these independent suppliers take care of their customer's needs. There are a lot of common concerns about what it will entail to have a successful part sales strategy, which hinders manufacturers and keeps them from tapping into this high-margin business segment. Not only can these parts sales... Read More

Rethinking the Relationship Between Tech Pubs and Engineering

February 9, 2017
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NOTE: This article was originally published in the Center for Information-Development Management's (CIDM) Best Practices newsletter in February 2017. The author is Richard Ackerman, Digabit's Senior Director of Solutions Engineering. Information developers in manufacturing environments have a natural desire to use engineering output to create product manuals, parts book content, and other technical support materials. The goal in reusing engineering content is to save time and effort.... Read More

February 2017 Newsletter – News Manufacturers Can Use

February 2, 2017
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Welcome to Digabit’s February digest, bringing you the hottest topics and trends in manufacturing and technology from top online sources. Check out the articles by clicking the thumbnail image or the text link below. This month’s news and insights: Engineering smart factories of the future. How IoT is redefining manufacturing. Lessons in lean training. And much more…. Check out all the articles by clicking here! Join the list to receive monthly industry news and... Read More

Publishing Tools and Documoto: A Match Made in Parts Book Heaven

January 31, 2017
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If you use SOLIDWORKS Composer or similar publishing tools to transform CAD data into technical documentation, you already understand the importance of providing clear and detailed illustrations in materials for customers. Which is why it’s surprising that so many manufacturers invest in tools like Composer, but then take the valuable images they produce and export them as standalone PDFs. If you’re creating technical illustrations and parts info from a data-rich environment and then... Read More

Join Digabit at SolidWorks World 2017 on February 5-8

January 31, 2017
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Come see us at SOLIDWORKS World 2017 from Feb. 5-8 at the Los Angeles Convention Center. We’ll be onsite in the Partner Pavilion providing live demonstrations of Documoto, and our team will be available to answer your questions. SOLIDWORKS World is a 3-day conference where attendees can learn about the latest technologies and select from more than 200 breakout sessions on topics ranging from design automation and electrical design to simulation and product data management. Stop by... Read More

Innovate to Improve OEM-Dealer Relations, Not Disrupt Them!

January 18, 2017
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The OEM-Dealer Distribution Model Over 20 years ago, the Harvard Business Review published a commentary by the CEO of Caterpillar, website Donald Fites. The article is titled, "Make Your Dealers Your Partners," and it discusses foreign competition, the importance of after-sale service, and the huge role that Caterpillar's dealers play in maintaining Cat's market leader position. It's illuminating to read this decades-old perspective and realize that, with all our technology and the incredible... Read More

The Top 3 Business Trends for Manufacturers in 2017

December 16, 2016
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The new year is fast approaching, which means it’s the perfect time to look ahead and start gearing up for 2017. We’re predicting that next year will continue to bring fundamental shifts to manufacturing business operations, thanks to technology. Here are the top three business trends manufacturers should address to improve profits, drive customer retention and stay ahead of the competition in 2017. 1. The relative value of the aftermarket Manufacturers of industrial-grade... Read More

December 2016 Newsletter – News Manufacturers Can Use

December 6, 2016
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Welcome to Digabit’s December 2016 digest, bringing you the hottest topics and trends in manufacturing and technology from top online sources. Check out the articles by clicking the thumbnail image or the text link below. This month’s news and insights: Top IoT predictions for 2017 from industry experts. Must have metrics to drive continuous manufacturing improvement. How to keep supply chain data secure in an era of increasing digitization. And much more…. Check out all the... Read More

November 2016 Newsletter – News Manufacturers Can Use

November 10, 2016
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Welcome to Digabit’s November 2016 digest, bringing you the hottest topics and trends in manufacturing and technology from top online sources. Check out the articles by clicking the thumbnail image or the text link below. This month’s news and insights: Interesting trivia regarding manufacturing employment, economics and other stats from the National Association of Manufacturers. Analyzing the ROI that can be realized by digitizing manufacturing processes. Modernizing this,... Read More

Should You Update Parts Catalog Content? Do the Math!

November 8, 2016
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With over 20,000 registered users, Digabit’s Documoto platform has generated enough data for us to estimate the return on investment (ROI) for various scenarios at manufacturing companies. Here is one common dilemma: While it’s a given to create electronic parts catalogs for new and current models, some of our customers have decades’ worth of older models that are still in operation and require ongoing service and maintenance. Older units tend to generate more parts orders, so it may... Read More

The 3 Deadly Sins of Online OEM Part Sales

October 20, 2016
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How do manufacturers of heavy equipment and machinery typically sell parts for repairs and ongoing maintenance? Most would not be very successful running print ads like the one from the Pullford Co. at the top of this post. However, some companies still employ similar tactics to sell to online prospects. Print ad circa 1910 from C. L. Best, precursor to today’s Caterpillar. Note the instruction to “Write for catalogues, terms, etc.” How times have changed…or not, in some... Read More

October 2016 Newsletter – News Manufacturers Can Use

October 13, 2016
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Welcome to Digabit’s October 2016 digest, bringing you the hottest topics and trends in manufacturing and technology from top online sources. Check out the articles by clicking the thumbnail image or the text link below. This month’s news and insights: Make sure you define your company's definition of "value" and ID specific performance goals before launching an innovation project. Some people say US manufacturing is on the rise, others point to a decline. It all depends on your... Read More

How to Avoid 3 Tempting Pitfalls of Structured Data

October 12, 2016
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NOTE: This article was originally published in the Center for Information-Development Management's (CIDM) Best Practices newsletter in October 2016. The article was contributed by Richard Ackerman, Digabit's Senior Director of Technical Sales. The technical publishing world has increasingly gravitated toward structured data concepts and tools over the past decade. From XML to DITA to component content management systems (CCMSs), the evolution continues thanks to savings in labor, improved... Read More

The Future of Service Depends on Digital

October 3, 2016
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Digabit’s CEO recently shared with the company a market research report from Cisco, The Digital Manufacturer: Resolving the Service Dilemma. The central theme of the report is that manufacturers have traditionally been focused on products as their core business, but that to maintain or achieve growth these firms must transition to place more emphasis on service-based revenues. Why is that? As product design and engineering have become more sophisticated, reverse engineering to replicate... Read More

September 2016 Newsletter – News Manufacturers Can Use

September 9, 2016
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Welcome to Digabit’s September 2016 digest, bringing you the hottest topics and trends in manufacturing and technology from top online sources. Check out the articles by clicking the thumbnail image or the text link below. This month’s news and insights: Getting ready for MinExpo 2016? Check out the latest 10 trends in the industry and you'll never be at a loss for words. Two articles on training and education for future manufacturing workers, and how companies can help... Read More

What’s a Component Content Management System?

September 8, 2016
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According to Wikipedia, "A component content management system (CCMS) is a content management system that manages content at a granular level (component) rather than at the document level. Each component represents a single topic, concept or asset (for example an image, table, product description, or procedure). “The CCMS must be able to track ‘...relationships among topics, graphics, maps, publications, and deliverables.’ More often than not, the CCMS also contains the publishing... Read More

August 2016 Newsletter – News Manufacturers Can Use

August 7, 2016
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Welcome to Digabit’s August 2016 digest, bringing you the hottest topics and trends in manufacturing and technology from top online sources. Check out the articles by clicking the thumbnail image to the right or the text link below. This month’s news and insights: Predictive analytics and Big Data are still hot topics, and adoption is growing as solution providers and software continue to mature. Digital transformation of traditional processes and workflows starts with the... Read More

Podcast: The eCommerce Opportunity

July 22, 2016
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In March of 2016 Alan Sage was the featured guest on top marketing consultant Bruce McDuffee’s weekly podcast show, Manufacturing Marketing Matters. As always, Bruce asks insightful questions and provides his own expert perspective. And Alan shares his predictions on the future of online and aftermarket sales for manufacturers who traditionally relied on dealer/distributor networks to generate orders and revenues from part sales and service. Alan and Bruce discuss the increasing... Read More

July 2016 Newsletter – News Manufacturers Can Use

July 13, 2016
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Welcome to Digabit’s July 2016 digest showcasing current trends in manufacturing and technology. Check out the articles by clicking the thumbnail image to the right or the text link below. This month’s hot topics: We have to take this top spot to mention that Digabit was recently named one of the top 50 second-stage growth companies in Colorado. Yay! Read more about the award in the July issue of ColoradoBiz magazine. Anyone wondering whether they should implement an IoT... Read More

An Equipment Owner’s Perspective on Spare Parts

June 30, 2016
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One of Digabit’s clients is Schramm, Inc., a 115-year-old manufacturer of drilling equipment supplying the global mining, energy and water industries. Schramm builds custom rigs tailored to buyers’ specifications, which means that maintenance and repair of these unique machines requires complex coordination of the right people, with the right parts, at the right time. Complicating matters even more, many of Schramm’s products operate in remote locales, hundreds of miles from the... Read More

June 2016 Newsletter – News Manufacturers Can Use

June 13, 2016
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Welcome to Digabit’s June 2016 digest showcasing current trends in manufacturing and technology. Check out the articles by clicking the thumbnail image to the right, or the text link below. This month’s hot topics: Using data to improve efficiency, building agile processes, and leveraging offshore suppliers aren’t just for the big boys. Find out how your small- or medium-sized business can benefit from the principles underlying Industry 4.0. Why your middle-school child may be... Read More

Technical Publishing 101: Part Supersession & ECOs, Oh My!

June 3, 2016
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The life of a technical publisher at a manufacturing company presents some difficult challenges. Your job is to produce useful and engaging content for employees and customers. Content that puts the company’s products in the best light, and reflects the importance of customer support to your organization. And when you finally go to print, or publish your latest project online, you feel a great sense of satisfaction…until you look at the final product and realize that, before even one... Read More

May 2016 Newsletter – News Manufacturers Can Use

May 19, 2016
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Digabit’s May 2016 digest of the latest articles related to manufacturing and technology. We aim to provide meaningful industry knowledge from top publications to help push your organization to the top. What you’ll find out: See the results of a survey of manufacturers regarding their current and expected adoption of 3D printing, along with some example of additive manufacturing in action. How IoT, wearable technology, automation, and machine-to-machine communications will coexist... Read More

5 Ways Documoto Beats Retail for Online Sales

May 13, 2016
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Digabit’s customers make heavy equipment and complex machinery, and the Documoto SaaS helps them get product information online in the form of parts catalogs and other technical support documentation. After identifying the parts they need, dealers and other end users can order parts directly from the OEM using Documoto’s integrated shopping cart. Why should manufacturing companies use a purpose-built solution like Documoto to display and sell parts, rather than more commonly known... Read More

April 2016 Newsletter | Manufacturing Parts Catalog Software News

April 15, 2016
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Welcome to Digabit’s April 2016 digest of the latest articles related to manufacturing and technology. We aim to provide meaningful industry knowledge from top publications to help push your organization to the top. What you’ll find out: The top Internet of Things companies are an interesting mix of old and new, with GE, IBM and Siemens ranked right up there with Amazon, Google and Salesforce.com. How wearable technology may soon become the most visible element of IoT on the... Read More

Easily Create Online Parts Catalogs for SMBs

April 15, 2016
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Many small and medium-sized manufacturing companies can benefit from offering illustrated parts catalogs on the web. Increased sales of parts and supplies, better customer support, and higher levels of customer satisfaction are some of the results seen by Digabit customers who implement the Documoto suite of tools. With these companies in mind, Digabit recently developed a new publishing package that achieves rapid results. We call it Quick Start Publishing, and it offers a low barrier to... Read More

5 Reasons to Use OEM Parts — And 3 Reasons Not To!

April 8, 2016
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If you work in an industry that relies on commercial vehicles, heavy equipment like drilling rigs, or other complex pieces of capital equipment, one of your biggest concerns is maximizing your machines’ uptime and minimizing your total cost of ownership (TCO). Given those two complementary objectives, what do you do when it’s time for repairs or machine maintenance? Do you order parts made by the original equipment manufacturer (OEM) online or through the local dealer? Or do you scour... Read More

Improve Repair and Warranty Services with Documoto

March 11, 2016
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Do you manufacture and sell heavy machinery or equipment in the global marketplace? If you do, you need a reliable network of service providers to keep your machines running and customers happy. And whether you rely on 3rd-party providers or an internal service organization, it’s hard to deliver efficient and consistent service to exotic, far-flung locales. Different languages, different cultures, and varying levels of infrastructure—they all add up to complicate service delivery... Read More

March 2016 Newsletter – News Manufacturers Can Use

March 9, 2016
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In this Issue From Alaska to North Dakota to Washington, DC, spring has sprung an early appearance. We’re hoping it lasts, but in the meantime we’ll keep reading and sharing the most relevant articles we find related to manufacturing innovation and technology. In this issue: What do they think about manufacturing in the lofty heights of Silicon Valley? How amazing your eyesight performs compared to a software algorithm Why the adoption of cloud technology is absolutely vital to the... Read More

February 2016 Newsletter – News Manufacturers Can Use

February 10, 2016
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In this Issue The holiday leftovers have all been eaten or thrown out, so we can get back to our obsession with helping manufacturers grow their businesses through intelligent use of technology. Here are the articles that made the biggest impressions over the last month. You’ll read about: The 3 technology trends with the most significant impacts on design and production The potential and pitfalls of B2B and B2C eCommerce for manufacturers An IIoT-related survey with data from real... Read More

What Are Web Services and APIs, and Why Do I Care?

February 2, 2016
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Web services and APIs are important concepts in cloud computing. They enable information exchange between different software systems, which is necessary to accomplish the integration of customer ERPs, EAMs and other enterprise applications with Digabit’s Documoto software. One of the main benefits of integration is to provide real-time updates and synchronize data between the Documoto database and databases used in other enterprise systems. In addition to the time savings, maintaining data... Read More

Improve eCommerce Workflow with Documoto APIs

January 20, 2016
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Digabit recently developed and released several eCommerce APIs to empower Documoto users to lead their own integration efforts. In order to achieve the greatest efficiency gains in business processes related to aftermarket sales, data stored in Documoto’s database must be accessible to other enterprise systems like ERP, CRM, custom-built eCommerce systems, and the like. Digabit's new APIs are designed to make it easy to interact with Documoto’s eCommerce platform from any 3rd party... Read More

January 2016 Newsletter – News Manufacturers Can Use

January 6, 2016
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In this Issue It’s a new year, with a new set of trends and predictions for the world of manufacturing and technology. Read the articles we’ve compiled here to impress your superiors and get a head start on the latest in cars, product lifecycle management, and supply chain magic. You’ll learn: While most manufacturers aren’t on the cutting edge yet, are we at the tipping point? What’s next after the steam engine, conveyor belt, and automated assembly line? Can a car steering... Read More

10 Differences Between Manufacturing and Service Supply Chains

December 29, 2015
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After-sale service and part sales presents a gigantic market for powersports and equipment manufacturers. In the world of parts sales, for example, profit margins on OEM parts are often as much as 5x the margin on the original sale. That means an automobile manufacturer, for example, can net as much from selling $10 billion in parts as $50 billion worth of vehicles. Unfortunately, most companies aren’t prepared to fully capitalize on this opportunity due to inefficient distribution... Read More

December 2015 Newsletter – News Manufacturers Can Use

December 9, 2015
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In this Issue Our stories this month start with an announcement of Digabit’s January webinar, presented by CEO Alan Sage. He’ll offer a high-level overview of the trends in technology and strategy that are driving the next evolution of B2B and B2C eCommerce in the manufacturing world. Our other pieces range across a variety of topics from additive manufacturing (AKA 3D printing) to maintaining remote assets to search engine marketing: Current best practices for B2B online sales How... Read More

Documoto Update Gives Manufacturers Insight Into eCommerce Orders

December 7, 2015
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The Documoto platform has proven its ability to save users time and money during the parts lookup and ordering process. Now it’s even more powerful, with the addition of new features that help Digabit clients provide better customer service and increase aftermarket sales. Documoto’s latest update expands its user-friendly functionality with improved eCommerce order management. The new Order Management interface is highly customizable for administrators, giving them the ability to format... Read More

[Webinar] eCommerce Trends and What’s Ahead in 2016

December 1, 2015
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Duration: 30 minutes Presenter: Alan Sage, CEO, Digabit, Inc. Date: Wednesday, January 13, 2016 Time: 1:00pm MDT (3:00pm EDT) Online sales have caused a major disruption in the retail marketplace over the past decade. Is the same thing poised to occur for large manufacturers? Separate the hype from reality by attending Digabit’s January webinar. Alan Sage, Digabit CEO, will outline his top 5 trends affecting the direction of eCommerce for manufacturers. As someone who talks to... Read More

ContentNow Assessments

November 16, 2015
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Digabit’s Documoto software gets most of the marketing love around here, because it’s an amazing product and we like to toot its horn! However, from time to time we need to give a shout to our Professional Services team and highlight the work they do to make sure customers are up and running from day one. One of Professional Services most demanding and important tasks is conducting ContentNow Assessments (CNAs). A CNA is a high-touch onsite analysis that reveals how parts catalog... Read More

November 2015 Newsletter – News Manufacturers Can Use

November 4, 2015
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In this Issue This month we lead off with Alan Sage’s guest article at Manufacturing.net predicting the next year’s trends in eCommerce for manufacturers. It’s all about streamlining ordering and distribution through technology upgrades and system integrations. Whether you embrace or deny the impact of the Internet of Things, you’ll have to admit it’s here to stay after reading our next two articles. One focuses on predictive maintenance, the other details the operational... Read More

[Webinar] 10 Ways to Modernize Your Parts Catalogs

October 21, 2015
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Move your after-sale parts catalogs into the modern era with this collection of tips and tactics from Digabit Director of Technical Solutions, Kevin Mackay and Customer Success Manager, Rich Ackerman. While many companies have already transitioned from paper documents to some type of electronic delivery for their parts catalogs, many still use outmoded processes to produce that content. And many online document formats are still relatively static and difficult to update. Find out the latest... Read More

October 2015 Newsletter – News Manufacturers Can Use

October 7, 2015
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In this Issue Last month’s articles range across a spectrum of manufacturing paradigms, from Big Data to tribal knowledge. Turns out massive amounts of data isn’t a cure-all for modern manufacturing problems, you actually have to pay attention to workers’ experience and wisdom to understand how to use that data in a useful manner. But first, check out Digabit’s CEO, Alan Sage, in an Engineering.com article highlighting the advanced capabilities of the Documoto platform and its... Read More

4 Ways Documoto’s Web Architecture Helps You Sell More Parts

October 2, 2015
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Technology matters. For large-scale manufacturers, picking the right software system can mean the difference between a huge return on investment and a huge tax write off. Modern enterprise systems must be secure, reliable, and scalable. Just as important, today’s systems need to communicate to share and re-use critical data, with real-time synchronization so everyone in the organization stays on the same page. And one increasingly important characteristic of many enterprise applications is... Read More

September 2015 Newsletter – News Manufacturers Can Use

September 9, 2015
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In this Issue Staying ahead of the curve (and the competition) means acceptance of disruptive technologies and utilizing big data to improve process inefficiencies. Last month was all about embracing the change. Savvy equipment manufacturers are looking for new ways to improve performance using cloud technologies for preventative maintenance, remote monitoring and more. This month’s Digabit webinar explores productivity and the publishing process. Do you find that duplication of... Read More

[Webinar] From Chaos to Profits: Breaking Down Silos with Documoto

August 26, 2015
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For most manufacturers of complex machinery and heavy equipment, technical publishing is still a highly disjointed, labor-intensive process. Different functional areas use different tools to create files, generating incompatible formats and static, inflexible documentation. But it’s not just the publishing process that is inefficient. Duplication of efforts and time wasted searching for documents trickles all the way down to your service and support organization. And are they even looking... Read More

Publishing Overhaul Improves Arctic Cat’s Efficiency and Reputation

August 12, 2015
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Arctic Cat is the third largest seller of snowmobiles in the world, with a storied history beginning in 1950s Minnesota. They recently deployed Digabit’s Documoto Authoring Suite and Cloud Storefront platform to upgrade the quality of their parts catalogs and increase aftermarket part sales. Digabit commissioned a video case study of Arctic Cat’s experience implementing and using Documoto to publish electronic parts catalogs. Now, you can read about how Documoto rebooted the parts... Read More

August 2015 Newsletter – News Manufacturers Can Use

August 5, 2015
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In this Issue True or False? The latest apps are high-tech and sexy, but manufacturing is dull and old-fashioned. If you answered, “True,” read on to find out how wrong you are! Manufacturing firms shift from traditional to online marketing. With domestic manufacturing surging, now may be the time to invest in new technology. Find the leaders in cloud technology and enterprise resource management (ERP). Wearable technology isn’t just for joggers — manufacturers disrupt the desktop... Read More

[Webinar] A Roadmap to the Future: Documoto by Digabit

August 3, 2015
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What’s the hardest part of a product’s lifecycle for a manufacturer to control? That's right: After-sales service, with a potentially global network of dealers, consumers and support staff. All with different requirements for the vital information they need to get the job done. The world of manufacturing and technical publishing is changing. It’s not just about parts catalogs. It's about adapting the latest technology to make machines run longer, let people sell better, and keep your... Read More

July 2015 Newsletter – News Manufacturers Can Use

July 8, 2015
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In this Issue Last month was all about Big Data and the IoT. Europe gains traction, showing the potential to dominate industrial IoT. Big data is helping manufacturing machines run longer and more efficiently. Tips for tighter collaboration and visibility up and down supply chain are explored. Business intelligence (BI) software is helping manufacturers make well-informed, timelier, and more intelligent business decisions. More than 160 events for this year's Manufacturing Day in October... Read More

Best Practices: Executing an After Sale Web Library and eCommerce Platform

June 19, 2015
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The market for Equipment Manufacturer’s (EMs) and OEM products is constantly evolving due to newer industry regulations and technologies. Many companies have difficulty adapting to these changes, while others look forward to meeting any challenges head on. EMs and OEMs can maximize their productivity, drive the top line and stay competitive by embracing technologies such as Documoto. Documoto is a powerful publishing platform with a Cloud Library and available Cloud Storefront for managing... Read More

3 Questions for Choosing A New SaaS for Your Manufacturing Enterprise

May 27, 2015
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As manufacturers start moving to cloud-based software solutions, Software-as-a-Service providers are making big claims to gain a foothold in the market, promising newer, better, more robust software products at a fraction of the cost of traditional desktop applications. This makes it all the more difficult to determine which one is right for your business. Weighing the different options can be a long, confusing process fraught with non-stop sales pitches, misleading demos, and inflexible... Read More

Myths Distilled About Winning in the Aftermarket (Part Two)

April 30, 2015
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It’s no secret that equipment manufacturers struggle to compete with third-party suppliers in the aftermarket. Today, we’re finishing up our look at ten common misconceptions that hold OEMs back from parts sales success. If you missed the first five myths where we talked about pricing, employees, fill rates and more, catch up here. Myth #6: You can apply the same software, tools and resources used for original equipment production to the aftermarket Most manufacturers blindly apply... Read More

How OEMs Can Reduce Costs and Increase Sales with eCommerce Strategies

April 24, 2015
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Since the end of the recession, manufacturers have enjoyed a strong surge in growth, with many believing their companies will continue to see expansion in the near future, according to the Industry Market Barometer from ThomasNet. But with this level of growth comes the need to ensure operations can keep up with current and future customer demands. Not all original equipment manufacturers (OEMs) are making the most of their current market positions to boost sales and reduce costs. With... Read More

How OEMs Can Apply Lightweighting Successes to Electronic Parts Catalogs

April 17, 2015
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In an increasingly competitive business climate, original equipment manufacturers must be able to navigate through a world of regulatory updates and new disruptive technologies that push the industry in directions certain companies may not be equipped to go. But by focusing on efficiency across all business fronts, from the factory floor to the final sale, OEMs can position themselves in a way that maximizes productivity in any environment. This premise can be seen in the recent... Read More

Streamlining Customer-Centric Data for More Efficient Sales and Marketing

April 16, 2015
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In a world of Big Data, manufacturers of every size must come to terms with how to best market their products. No longer can companies rely on outdated business models or traditional sales methods. Rather, manufacturers must forge a new type of relationship with customers that maximizes each transaction and adds value to each product. In many ways, the manufacturing industry is undergoing a revolutionary change in real time, with both the roles and pain points of manufacturers and consumers... Read More

Reclaiming the Aftermarket: How OEMs Can Provide Complete Service Solutions

April 8, 2015
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In recent years a higher focus has been placed on maximizing sources of revenue by eliminating gaps in service solutions. In addition to honing in on specific products or strategies, original equipment manufacturers (OEMs) are working to recapture lost profits through what's known as "reverse logistics." Transportation agency Ryder noted instead of the traditional supply chain flow of products from factories to consumers, reverse logistics operates as a means to repurpose older or used... Read More

Improving Supply Chain Operations with Integrated Technologies

April 6, 2015
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Not only is technology shaping the narrative of future manufacturing performance, but it's also enhancing productivity throughout the supply chain. From OEMs to warehouses to transportation networks, the logistics of creating, moving and selling heavy machinery and industry-specific parts is a matter of fine-tuning and narrowing the focus of the supply chain for maximum effect. The end goal is to produce a quality product that meets the demands of customers, for which technology can help drive... Read More

Myths Distilled About Winning in the Aftermarket (Part One)

April 3, 2015
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Although OEMs have been working in recent years to regain market share in the parts sales business, independent third-party suppliers still rule the aftermarket domain. Part of the reason is that customers believe aftermarket parts are cheaper than OEM parts and of the same quality. This perception extends to service providers as well – customers rarely return to dealers for non-warranty service because they view independent service providers as less expensive and less likely to offer... Read More

Customer Success Stories with Documoto [Infographic]

March 31, 2015
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Migrating from one software system to another can be daunting, especially when you aren't sure the switch will drive the results you're looking for. We recently checked in with seven of our customers to see what efficiency gains with creating and maintaining parts catalogs, growing adoption rates, and parts order increases they've achieved since making the switch from their old legacy systems to Documoto. Check out the infographic below for the results and customer success stories of... Read More

What Manufacturers Need to Know About Cloud Technologies

March 30, 2015
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Equipment manufacturers working to navigate the rapidly changing business landscape in today's economy may be hard pressed to find the time and resources to launch new applications, roll out new products or implement new technologies while simultaneously keeping up with competitors and internal deadlines. However, the adoption of cloud computing can help manufacturers manage these challenges and goals while making the business stronger and more prepared for future innovation. But cloud... Read More

How the Adoption of Disruptive Technologies Are Driving Growth for Manufacturers

March 27, 2015
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There’s a wealth of articles, research, and analysis heralding every scientific breakthrough and technological advance as the next big thing that will change the face of manufacturing. McKinsey Global Institute estimates that disruptive technologies like the rise of mobile, knowledge work automation, the Internet of Things, cloud technology, and 3D printing, could account for an economic impact of up to $33 trillion by 2025. Leading executives understand that their strategic competitive... Read More

Mobile Websites and Apps: How OEMs Can Optimize the Mobile Experience

March 23, 2015
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For manufacturers, the global economy is moving away from manual processes and more toward the digitization of daily operations. From the production floor to the job site, the way manufacturers do business is a matter of staying on the cutting edge of the latest technological advancements. Not only is labor less physically demanding compared to the work of previous decades due to automation, but communications and data transfer are also being transformed into tasks that can be completed more... Read More

Recording Tribal Knowledge: Keys to Distributing Information on the Manufacturing Floor

March 19, 2015
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If you’ve been at your job for more than a few months, you’ve probably picked up some tricks of the trade. Maybe you know which buttons to hit when the copy machine goes haywire or how to make a word processing task a lot faster. The same is true for production employees who create their own tools, troubleshooting methods, and operational procedures based on their experience. Despite having standard procedures imposed on them, operators and technicians usually develop their own way of... Read More

Leveraging Analytics to Enhance Operational Performance for Manufacturing Businesses

March 17, 2015
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Over the last several years, manufacturers have shown a booming interest in big data. According to CSC Global CIO 2014-2015 Survey, 81% of manufacturers feel big data has a positive effect on production and efficiency, and 65% believe big data will be a strategic business driver moving forward. Managers are hoping they’ll reap benefits like improved product quality, more efficient supply planning and shortened order-to-deliver cycles. With research studies emphasizing data’s importance... Read More

The Secret to Helping Customers with After Sales Service

March 13, 2015
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In an effort to increase customer satisfaction, differentiate from the competition, and achieve higher margins, the vast majority of OEMs have integrated some level of after sales service into their business model. For the most part, these forays into the service business go no further than spare parts supply for faster dealer repairs. While spare parts management is critical, it has become a new baseline level of service, and customers are calling for more preventive measures, like the... Read More

4 Ways for Manufacturers to Keep Dealers Engaged in Their Brand

March 10, 2015
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Most of the companies we work with here at Digabit rely on distributors and dealers to get their products in front of customers. This creates multiple layers between the manufacturer and consumer, leaving OEMs with little direct access to their end users. As a result, maintaining strong dealer relationships is vital to manufacturing success. If the dealer isn’t happily engaged, the customer is unlikely to be excited about or even interested in the manufacturer’s product. So how should... Read More

How Equipment Manufacturers Can Create a Successful Parts Sales Strategy

March 5, 2015
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While the aftermarket used to be an afterthought, leading OEMs have started to recognize the effect of parts sales on their overall financial health. Not only are these sales less cyclical, but also they also frequently generate more profit and revenue than original equipment sales. According to Industry Week, sales from spare parts comprise 40% to 60% of total manufacturer revenues. This is no surprise, considering American businesses and consumers spend approximately $1 trillion every... Read More

5 Productivity Tricks to Shortcut the Parts-Publishing Process

February 20, 2015
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While improving productivity on the manufacturing floor is often an OEM’s primary goal, many manufacturers are bringing that same scrutiny to their “upstairs factory” according to Industry Week. As product lead times shrink, there’s more and more pressure for tech pub departments to rapidly churn out comprehensive technical documentation that’s both accurate and up-to-date. So how can you maximize your productivity to meet these publishing targets? We’ve compiled a list of... Read More

4 Tips to Help Dealers Get Their Aftermarket Parts Faster

February 16, 2015
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While most customers don’t expect their original equipment to last decades without routine maintenance and repairs, they do expect manufacturers to quickly fix products when they break down. Unfortunately, achieving faster turnaround times on parts orders is easier said than done. Harvard Business Review reported that roughly 50% of consumers faced unnecessary delays in repairs because dealers didn’t have the right parts to fix them. To support dealers in minimizing equipment... Read More

3 Things OEMs Are Worried About in 2015

February 12, 2015
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Thanks to new developments in technology and major supply chain shifts, the manufacturing sector is changing at a rapid pace. In the past year, manufacturing production has increased faster than real GDP growth for the first time in over a decade, and, according to the Institute of Supply Management, revenues are expected to increase across 15 manufacturing industries in 2015. While manufacturing activity has rebounded and there’s a more optimistic outlook for the future, original... Read More

Working with International Dealers: Strengthening Lines of Communication

February 9, 2015
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Time zone differences and language barriers can easily strain the manufacturer/dealer relationship. According to a survey by The Economist Intelligence Unit, 90% of corporate executives believe that their company’s profits and market share would significantly increase if cross-border communication improved. As a company that not only caters to OEMs with a broad base of international dealers, but also works with our own resellers in Spain, we’ve learned that doing business globally comes... Read More

5 Tips to Make Your Parts Catalogs More User Friendly

February 4, 2015
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Here are five simple tips to improve your parts catalogs’ usability, so that dealers can get the most value from your publishing efforts: 1. Tweak Part Descriptions The part descriptions provided by engineering aren’t always readily understandable or helpful to dealers. Editing these during the publishing process can save time and money in the long run. Not only will better parts descriptions enable dealers to quickly identify the right part without confusion, but it will also help... Read More

Overcoming the Content Challenge to Drive E-Commerce

December 29, 2014
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Over this past year I have noticed several manufacturers beginning projects around e-commerce. I recently came across the article “The Content Challenge” by Anna Wells in the December issue of Industrial Distribution Magazine. Some manufacturers that I have spoken to over the past year have already had an e-commerce system in place. But as Wells’ article suggests, a manufacturer has to have the content in a way that customers can find what they are looking for. I have observed that... Read More

Benefits Received from Digabit’s Electronic Parts Catalog, Documoto

November 3, 2014
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One of the most rewarding parts of my job is hearing directly from customers about how they benefit from our online parts catalog and publishing software, Documoto and Docustudio. I recently had the privilege to speak with several current customers about their integration of Documoto, as well as our database electronic parts book publishing tool, Docustudio. New efficiency gains with Documoto Several interesting points from my conversations included: Takeuchi US now processes 98% of... Read More

Trouble Keeping Illustrated Parts Lists Up-to-Date?

October 13, 2014
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I’ve traveled the country talking to several equipment manufacturers. They usually tell me the same thing—managing and updating parts information in Illustrated Parts Lists and Electronic Parts Catalogs is a constant challenge. Manufacturers commonly provide Illustrated Parts Catalogs for end users and service personnel to be able to identify components on large complex equipment. In order for this to provide real value, the parts information needs to be accurate. Manufacturers tell me... Read More

5 Ways Equipment Manufacturers Are Building Customer Loyalty

October 6, 2014
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At Digabit, we spend a lot of time talking to our customers, and I’ve found that one of the main reasons manufacturers love Documoto is that it creates a rich aftermarket experience for their customers and their dealers. Manufacturers use our solution to enhance coordination between their warehouses and dealers, update and distribute accurate parts information in a timely manner, and, above all, give their customers an easy way to identify and order the right part. READ... Read More

A Simple Guide to Cloud Computing

September 12, 2014
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Why does it matter and is it secure? Many manufacturers find the hot new area of cloud computing enticing, but intimidating. Most don’t fully understand what the cloud is, and how they can take advantage of it. Even multi-billion-dollar OEMs with advanced IT departments remain wary of having their valuable IP floating in something as nebulous-seeming as the cloud. What is the cloud? I am often asked, “Just what is the cloud? It’s hosted software, right?” Yes, in the simplest... Read More

Infor CloudSuite

August 27, 2014
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Back in March of this year, our partner Infor, announced their CloudSuite in this press release. They now offer a cloud based solution for the common ERP software among manufactures, like LN and SyteLine. In the press release Infor states, “…a SaaS pricing model will enable Infor CloudSuite to change the way enterprise software is delivered to and consumed by customers.” It seems as though more and more enterprise software offerings have a SaaS option. Infor is offering an UpgradeX... Read More

Electrifying SolidWorks Composer Content

August 18, 2014
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When I was a SolidWorks Composer Product Manager, I constantly ran into manufacturers that wanted to use the part breakout views produced by Composer to allow their customer to order parts online. Composer would create high quality content and even add hotpoints that would link the parts to BOMs. “But how do we add a shopping cart?” the manufactures would constantly ask. Well…you have to do a whole bunch of web development.  Composer is a great tool to generate stunning graphical... Read More